Energy account
Key skills: user research, data analysis, UX design, leadership, stakeholder management, prototyping.
Outcome: To provide a more engaging, customer focused account dashboard that allowed us to raise awareness of our other products, signpost great offers and link helpful advice saving energy and money personalised to the customer profile.
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Acquisition Journey Optimisation
Key skills: product development, user research, data analysis, UX design, prototyping.
Outcome: An effortless user experience for a range of user types and tasks.
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Manage your mortgage
Key skills: data analysis, UX design, UI design, design system, prototyping.
Outcome: Better signposting for existing customers to reduce time on task.
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Fundraiser onboarding
Key skills: User research, data analysis, UX design.
Outcome: Improve user experience and conversion rate for fundraisers page creation journey.
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Reporting and supporter management made simple
Key skills: Product development, user research, data analysis, UX design.
Outcome: A better experience for charity users, reduced overhead for the business.
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